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Investing in our volunteers

We couldn’t do what we do without you – our fantastic volunteers!

You do so much from providing care and support to fundraising, cheering and everything in between. And we want all our volunteers to have the best experience with us and to feel safe, supported and valued in their role.

To support this, we’ve been working towards the Investing in Volunteers (IiV) award this year. And in the next few months we’ll be independently assessed for the accreditation.

So far this year we’ve made some great improvements including:

  • introducing Online Recruitment, and new resources to help with recruitment
  • updating key policies and working with volunteers on guidance for our policies
  • new online training for Coordinating team members
  • improving how we say thank you, including relaunching Shining Stars
  • introducing a new exit process and survey for volunteers who leave us

How we’ll be assessed

Our independent IiV assessor has sent out invitations to a cross-section of our volunteers and staff this month, inviting them to feedback about their experience. All their feedback and views will be used to assess whether we achieve the award.

If possible, the assessor will meet with people face-to-face, and over the phone. These conversations will take place in late October to early November. There’ll also be a questionnaire so those of you who aren’t invited to have a conversation with our assessor can share your thoughts too.

We don’t know who’ll be asked to take part in the assessment – it could be you! – but it’s not a test. The assessor wants to get a full picture of how we work with and support our volunteers. It’s not our volunteers who are being assessed!

You can find out more about IiV at

If you have any questions please contact Julie McWilliam, Investing in Volunteers Programme Manager.

This article is taken from Teamspirit - September 220

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