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MS Helpline named Helpline of the Year

“We’re incredibly proud of the Helpline team, and it’s fantastic that they’ve been recognised in this way.” Ed Holloway, our Executive Director of Services and Support

Our fantastic team of volunteers and staff in the MS Helpline have won Helpline of the Year 2018 in the Helpline Partnership Awards.

Our Helpline, which took more than 18,000 calls last year, was recognised for the significant contribution made to the helpline sector and the wellbeing of those who use the service.

The Helpline was also awarded second place in Helpline Innovation of the Year and volunteer, Aleks deGromoboy, won third place for Volunteer of the Year.

Ed Holloway went on to say,

“Our dedicated staff and volunteers make a real difference to people with MS, their friends and families, and over the past year they’ve introduced more flexible ways for people to get in touch, including on social media.”

Abigail Stidston, Senior Helpline Support Officer said:

“The Helpline are delighted to have received this recognition - it’s hugely important to use. We have a fantastic team of staff and volunteers who are always striving to provide the best support to people affected by MS.”

Our MS Helpline is open Monday to Friday, 9am to 7pm except bank holidays. It’s free to call from landlines and mobiles within the UK.

Huge congratulations and thanks to the MS Helpline team!

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