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Starting or restarting face-to-face services, social activities and fundraising

June 2022 update:

Our living-with-COVID guidance for running face-to-face services and activities currently follows advice from public health government agencies and the Health and Safety Executive.

An event can only go ahead once you’ve completed the relevant risk management process and documentation. It should also be run in accordance with MS Society guidelines, which are as follows: 

  • The venue should be well ventilated 

  • We encourage attendees at events to continue to wear masks when moving around, unless a medical condition prevents this 

  • Hand sanitiser should be made available 

  • Where possible, a lateral flow test should be taken in advance of attending any event 

  • Anybody feeling unwell should not attend an event

Remember that people have different approaches to risk, so attendees should be informed in advance about any COVID safety measures that have been put in place for any event you're running. They can then make an informed decision about whether or not they want to attend the event. 

Click here to see our answers to frequently asked questions about restarting face-to-face services, social activities and fundraising (last update - March 2022).


Starting or restarting services delivered by a professional through a Service Level Agreement (SLA)

  • One-to-one services (such as individual podiatry or physiotherapy sessions, or financial advice from a CAB partner)
  • Services for more than one person (such as group exercise classes)

Click here to find out what you need to do to start or restart a service.


Starting or restarting group social activities and meetings

  • Socials and meetings in managed venues
  • Socials and meetings outdoors
  • Events run by a professional organisation (such as a canal boat trip)
  • Coach trips
  • Meetings in private homes
  • Socials and meetings in unmanaged venues (where no suitable managed venue is available)
  • Group parties or socials with third party involvement (entertainers)

Click here to find out what you need to do to start or restart a social activity or meeting.


Starting or restarting fundraising activities

  • Store collection
  • Having a stall or cheering point at organised events
  • Cake break
  • Arranging an activity run by a professional organisation
  • Street collection
  • Organising and managing low-level physical events (such as wheel and walks)
  • Organising and managing an event with stalls and other activities

Click here to find out what you need to do to start or restart fundraising activities.


Since April 2021, we've been taking a staggered approach to supporting our groups to restart face-to-face services, social activities, and (most recently) fundraising. We’ve updated our risk-management systems and paperwork to allow this to happen in a COVID-safe way, in line with governmental guidance.

  • All plans and dates remain subject to change depending on governmental announcements.
  • All permitted activity is subject to COVID/number restrictions in each nation/area.

Click here to see our answers to frequently asked questions about restarting face-to-face services, social activities and fundraising (last update - 19 November).


Starting or restarting services delivered by a professional through a Service Level Agreement (SLA)

  • One-to-one services (such as individual podiatry or physiotherapy sessions, or financial advice from a CAB partner)
  • Services for more than one person (such as group exercise classes)

Click here to find out what you need to do to start or restart a service.


Starting or restarting group social activities and meetings

  • Socials and meetings in managed venues
  • Socials and meetings outdoors
  • Events run by a professional organisation (such as a canal boat trip)
  • Coach trips
  • Meetings in private homes
  • Socials and meetings in unmanaged venues (where no suitable managed venue is available)
  • Group parties or socials with third party involvement (entertainers)

Click here to find out what you need to do to start or restart a social activity or meeting.


Starting or restarting fundraising activities

  • Store collections
  • Having a stall or cheering point at organised events
  • Street collections
  • Organising low-level physical events (such as wheel and walks)

Click here to find out what you need to do to start or restart fundraising activities.