You are here

MS Helpline are recruiting new Helpline Volunteers

Our MS Helpline answers roughly 18,000 enquiries a year, which would be impossible without our amazing Helpline volunteers. And we’re now recruiting new volunteers to help us support even more people with MS.

As an MS Helpline volunteer, you’ll provide information and emotional support to people affected by MS by telephone. Calls cover a range of topics including benefits, symptom management and the emotional effects of MS.

You’ll gain knowledge and learn new skills. And you’ll also be able to meet new people and be part of a supportive team. No previous experience is needed but we’re looking for people with good listening skills and a clear, warm telephone voice.

Our volunteers commit to a three or four hour telephone shift a week and volunteer from home. You’ll need a confidential working space, computer and broadband.

Get involved

If you’re interested in trying a new role at the MS Society or know someone who is, please apply online or contact us.

If you’re shortlisted, we’ll hold informal chats between 8-16 April. Face to face training for successful candidates is on 15 and 16 May in London. Following this, you’ll need to commit to 90 minutes of training over the phone per week, for the first eight weeks.

Contact Emma Chudley Interim Senior Helpline Support Officer for Volunteers, for more information

  1. Back to Teamspirit 223