You must set up an SLA for each service provided for people with or affected by MS that is delivered on behalf of your group by a professional or business provider. A ‘professional or business provider’ is an individual or organisation operating as a business, or freelancing outside of their main employment but within the area they specialise in.
An SLA must not be used to engage a person to carry out an administrative or organisational function for your group that is being fulfilled elsewhere by one or more recognised MS Society group volunteer roles.
We expect your Coordinating Team to use our SLA template to set up this agreement.
We've developed a range of SLA templates covering everything your group and service provider need to include in a written agreement.
Your Local Networks Officer
Your Local Networks Officer (LNO) is here to support you to develop quality services and activities.
You must involve your LNO if you plan to develop any service or activity that requires an SLA.
- Get contact details for your Local Networks Officer