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Shop Volunteer welcome and induction

Welcome and thank you. We hope you enjoy volunteering with us.


Your welcome and induction checklist

Our welcome and induction checklist gives you pointers for settling into your role and finding out about our work, the policies and resources in place to support you.

Download our Shop Volunteer welcome and induction checklist as a PDF

If you’re recruiting volunteers, please bring a printed copy of this checklist to your initial meeting.

You can request a printed copy of this checklist from our Services and Support Administration Team

Here's a quick view of the resources listed in the checklist:

Welcome resources

  1. Shop Volunteer role description
  2. Our welcome video and welcome booklet
  3. Our What is MS video and information
  4. Our Strategy video
  5. Representing the MS Society
  6. Our policies and documents
  7. Our Expenses policy
  8. Our expenses claim form

Induction to my role and responsibilities

  1. The Portal

My mandatory learning

  1. Health and Safety basics
  2. Our Data protection policy
  3. Handling data
  4. Our Equal opportunities and inclusion policy
  5. Our Diversity position statement
  6. Our Whistleblowing policy

Sources of support

Your Group Coordinator leads the team and is here to support you. If your shop has one, you’ll also be supported by a Shop Manager. This could be a member of staff, or one or several volunteers leading on the management and upkeep of the shop.

If your Group Coordinator isn’t able to help, your Local Networks Officer (LNO) is your staff contact and is here to support you, answer questions about what you’ll be doing, your learning and where you can get more information.

  1. Get contact details for your LNO

Our Supporter Care Team can signpost you to the staff in other departments.
A list of staff contacts who may support you is also available.

  1. The Supporter Care Team
  2. Staff support

Our Group Handbook offers guidance on the practices and procedure groups should follow.

  1. See our Group Handbook

  2. Back to Shop Volunteer role