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Change to Helpline hours

Helpline are piloting a change to their evening hours

In recent months, the helpline has seen an unprecedented number of daytime calls and a drop in demand for the service after 5pm.

Currently we simply don’t have enough staff and volunteers available to answer calls during this busy daytime period.

As such, from February, the helpline will run on new hours for a three month trial. This will see a reduction in our evening service, whilst increasing our daytime service.

During this trial the service will be available from 9am-7pm on Tuesday to Friday and will retain the current opening hours of 9am-9pm on a Monday.