Since it opened in 1991, the MS Helpline has been here to provide information and emotional support to everyone affected by MS. Whether you have questions about treatments, want to find out how to access services, or just need to chat things through – our MS Helpline team is here for you. Last year alone, it had over 26,000 enquiries on the phone, email and via Facebook Messenger.
Over the past year the MS Helpline has extended the support it provides in response to the COVID-19 pandemic. An MS Nurse Service began at the start of the first lockdown and had 1,560 enquiries during 2020. A befriending call service has also been added. The MS Helpline also offers support from a Welfare Benefits Advisor, an MS Legal Advisor and a physical activity service.
What the Helpline has meant to our community
As part of the 30th anniversary celebrations, we've spoken to four people about what the Helpline has meant to them. Visit the website here to read stories from Shana, Sasha, Kaz and Helpline Volunteer, Aleks.
Abi Stidston and Julie Bonnefoy, Heads of the MS Helpline, say: “We’re incredibly proud to be marking the MS Helpline’s 30th anniversary this month and would like to say a huge thank you to all the staff and volunteers who’ve supported us over this time.
“Over 130,000 people live with MS in the UK and it can be relentless, painful and disabling. We want to be here for everyone impacted by the condition, whatever they’re going through – whether they are newly diagnosed, have lived with the condition for decades, or are a family member of someone with MS. We do everything from providing emotional support, offering information around treatments and therapies, to helping people with benefits and financial difficulties.”
Thank You MS Helpline!
Join us in saying a big #ThankYouMSHelpline! Make sure you check our social media channels for inspiring stories and more information about the MS Helpline.