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Orders for GoodBox devices are on pause

We’ve been made aware that GoodBox, our supplier of devices for contactless donations, is in financial difficulty. It’s hard to predict what the outcome of this might be. They may be able to resolve their issues. Or perhaps their future lies in being absorbed into a larger organisation. The worst-case scenario would be that they go into administration and cease to trade. We can only wait to see how the situation plays out and what it means for us.

In the meantime, we’ve made the decision that no new orders for GoodBox devices (either initial or additional) should be placed. We’re already looking at alternative solutions. And it’s important that groups don’t look elsewhere themselves, as any new supplier will need to be centrally checked for data and security compliance.

My group already has a GoodBox device. What should we do?

GoodBox have assured us that services and support for groups will be unaffected while the situation is resolved. Client funds are held in a segregated account and safeguarded by Financial Conduct Authority (FCA) systems and procedures. So, you can continue to use your GoodBox device as normal – and we hope that this cashless option will boost your fundraising.

We’ll share more updates on the future of GoodBox with you when we have them.

If you have any questions or concerns, please contact [email protected]