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Avoiding email slip-ups to protect data

You're hopefully well aware of why we use 'BCC' in our email communications to multiple recipients. It means nobody can see anybody else's email address, and therefore keeps personal data safe. But - usually due to human error - mistakes can happen and cause a data incident.

An incident can also happen when we select an incorrect recipient through the auto-fill fields, and share information not intended for them. Either event can cause anxiety for those whose personal contact information was shared without their permission.

However, there are little things you can do to help ensure such mistakes don't occur. We've put together a checklist as a handy reminder of what to do when sending out your communications.

If you do slip up and cause a data incident, the most important thing is to not panic. Report the incident immediately to your Volunteer Support Officer or to the Data Governance Team. They'll walk you through the steps to take to reduce the risks and offer reassurance to all concerned.

We’re here to support you and help you keep data safe.