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Restarting services delivered by a professional through a Service Level Agreement (SLA)

  • One-to-one services (such as individual podiatry sessions, or financial advice from a CAB partner)
  • Services for more than one person (such as group exercise classes)

If you’d like to restart a service delivered by a professional through an SLA, the first step is to attend one of our 'SLA' Zoom sessions. We're holding regular sessions to explain the steps you need to follow to complete a new, COVID-safe, SLA with your Service Provider. Each session will run for a maximum of 90 minutes. A short presentation will be followed by the chance to ask questions.

We need every group wishing to restart a group service under an SLA to send a volunteer to one of these sessions. The volunteer who attends needs to be a Coordinating Team member and/or the person who will lead on developing the SLA. You must not restart a service unless a volunteer from your group has attended a Zoom session, as the restarted service will not be covered by our insurance.