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Restarting services delivered by a professional through an SLA

From 19 April (26 April in Scotland):

One-to-one services (such as individual podiatry sessions, or financial advice from a CAB partner) delivered by a professional in a managed venue through an SLA have been able to restart.

From 17 May (24 May in Northern Ireland):

Services for more than one person (such as group exercise classes) delivered by a professional in a managed venue through an SLA will be able to restart - subject to the number restrictions in each nation.

NOTE: The maximum number of people allowed includes the instructor, so it may be more cost-efficient to wait (or keep these services online) until face-to-face numbers can be increased.

If you’d like to restart a group service delivered by a professional through an SLA, the first step is to attend one of our Zoom sessions. Starting on 17 May, we’ll be holding several sessions every week to explain the steps you need to follow to complete a new, COVID-safe, SLA with your provider.

Each session will run for a maximum of 90 minutes. A short presentation will be followed by the chance to ask questions.

We need every group wishing to restart a group service under an SLA to send a volunteer to one of these sessions. However, the paperwork for restarting group services under an SLA is the same as for restarting one-to-one services under an SLA. So, if a volunteer from your group has already attended a Zoom about restarting one-to-one services under an SLA, they don't need to join another Zoom (unless they'd like a refresher) in order to restart group services under an SLA. They can just start the process at Step 2 (completing the SLA paperwork) instead.

The volunteer who attends needs to be a Coordinating Team member and/or the person who will lead on developing the SLA. You must not restart a service unless a volunteer from your group has attended a Zoom session, as the restarted service will not be covered by our insurance.

Click here to find dates and times, and register for a Zoom session.


Click here to access our step-by-step guide to restarting services delivered by a professional through an SLA..

Click here to access the new SLA template for services delivered by a professional through an SLA, plus the email wording you'll need if you can't provide electronic signatures..