Starting services delivered by a professional through a Service Level Agreement (SLA)

• One-to-one services (such as individual podiatry sessions, or financial advice from a CAB partner)
• Services for more than one person (such as group exercise classes)

If you’d like to start a service delivered by a professional through an SLA, the first step is to understand the process you’ll need to follow to complete a new SLA with your Service Provider. Find out about this by viewing our three-minute video in the ‘Resources’ section below.

Taster session risk assessment

Before entering into an SLA with a Service Provider, you may wish to run a 'taster session' event where participants can try out the potential new service. We've now developed a risk assessment to enable this. You can find the document here.

Please note: This risk assessment can only be used once with a Service Provider. Any subsequent sessions led by the same Service Provider must then be run with a Service Level Agreement in place, in order to be covered by our insurance.

RESOURCES:

Videos:

• Click here for our video guide to the step-by-step process for starting services delivered by a professional through an SLA (viewing time 3 minutes).

• Click here for our video overview of the basics of an Service Level Agreement (SLA), aimed at volunteers who may not have used one before (viewing time 8 minutes).

• Click here for our video showing the steps needed to add a new service record to your group page on the Portal (viewing time 11 minutes).

• Click here for our video demonstrating how to add a document to your Portal record. This could be a completed risk assessment or a supporting document, such as an insurance certificate for an event (viewing time 5 minutes).

We'd really like to know what you thought of the video(s). You can let us know by using our Health and Safety videos feedback form.

Documents:

• Click here to access our step-by-step guide to starting services delivered by a professional through an SLA.

• Click here for our definition of a 'managed' venue.

• Click here to access the current SLA template (plus the email wording you'll need if you can't provide electronic signatures)**.

• Click here to see whether your Service Provider needs a Disclosure check.