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2025 volunteer survey – top-line results
Last month, we told you about some highlights from the 2025 volunteer survey.
Whilst we’re still evaluating the results, we wanted to give you some further top-line information.
Motivations for volunteering with us
The main reasons given for choosing to volunteer with the MS Society were to support a cause you believe in and make a positive impact.
Satisfaction with the volunteering experience
77% of respondents are satisfied with their volunteering at the MS Society. Of those who aren’t, 7% are very dissatisfied – which we clearly need to address. Unsurprisingly, this group were unlikely to recommend volunteering with us, but across respondents as a whole, three quarters would.
Training
Over half of respondents thought that the training they received was very thorough, feeling confident in carrying out their role. A further third felt their training was adequate to carry out the role. That leaves nearly a quarter of you who didn’t feel prepared enough, including five people who reported that they hadn’t received any training.
Seeing the difference you’ve made
Whilst 86% of respondents had a named contact to go to, only 30% spent any regular time with them. This may explain why although 89% of respondents can see that they’re making a difference through their role, only 31% had been told this by MS Society.
Communications
We were pleased that 67% of respondents felt that the communications they receive is 'just right'. The Volunteer Newsletter was mentioned as an area in which we did really well, with comments such as 'you keep the volunteers updated well with your newsletter'.
Volunteer Voice events were also mentioned positively, described as 'a good way to get feedback directly and in real time from volunteers to senior management’.
IT
Many of you strongly indicated that IT and technology needs to be improved – something we hope the launch of Assemble will address. 66% of respondents are positive about this.
Thank you
Thank you to the 73 of you who took the time to complete the survey. It’s so important that we hear about your experience so that we can improve.
