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Volunteer with the MS Society Help Hub
Our MS Help Hub is a national service that supports around 20,000 enquiries every year, providing trusted information and emotional support to people living with MS, their families, friends and carers.
We’re looking for compassionate and supportive volunteers to join our national team and help ensure no one has to face MS alone.
As a home-based MS Help Hub Volunteer, you’ll provide emotional support and practical information through telephone conversations. You’ll help people access services, resources, and support in a welcoming, non-judgemental environment.
You don’t need to have all the answers. Full training, ongoing support and guidance from staff, other volunteers and specialists will be provided throughout your volunteering journey. (Information on training dates can be found below).
Time commitment
This flexible, home-based role involves an agreed commitment of three volunteering hours each week, plus attendance at monthly team meetings.
Preferred cover times are Monday to Friday between 11am and 1pm, although all availability will be considered. The Help Hub operates Monday to Friday, from 9am–5pm.
Training
Training will consist of online modules, each taking between 30-90 minutes which will be delivered on Tuesdays and Thursdays, am and pm, every week during July and August. You must be able to commit to these training times. For more detailed information please email Georgia Head, National Services Volunteer Officer at [email protected]
What you’ll be doing
Offering emotional support and information in a non-judgemental and non-directive way
Using active listening skills to support a range of conversations
Signposting people affected by MS to relevant services and support
Developing awareness of social and medical issues affecting people with MS, including statutory services and welfare benefits
Recording enquiry information in line with our Data Protection Policy
Escalating safeguarding concerns and referring complex enquiries when needed
Attending monthly team meetings and training sessions
Keeping up to date with MS news and our work across the UK
What we’re looking for
We’d love to hear from people who are:
Empathetic, supportive and non-judgemental
Comfortable communicating with a wide range of people
Willing to learn and develop new skills
Able to maintain confidentiality and professional boundaries
Comfortable using digital systems and online resources
Able to work as part of a team and ask for support when needed
What you’ll gain
The opportunity to make a real difference to people affected by MS
Experience supporting people through meaningful conversations
Increased confidence and communication skills
Knowledge of MS and related support services
Experience working as part of a supportive national team
Opportunities to influence and contribute to our work
Reimbursement of agreed expenses related to your role
Training and support
You’ll receive:
A full induction and Help Hub training
Ongoing support from staff and fellow volunteers
Access to learning and development opportunities
Quarterly access to external supervision
A Volunteer Welcome Pack
Mandatory training includes:
Data Protection
Safeguarding
Shape of Contact
Role-specific Help Hub training
If you would like to apply for this role or share more information with someone who may be interested in applying for this role please follow the links below:
England Wales and Northern Irland
If you have any questions, please email Georgia Head, National Services Volunteer Officer at [email protected]
