At the end of June, we let you know that GoodBox, our supplier of devices for contactless donations, is in financial difficulty. If you missed what we said, you can read about it here.
Since then, an Administrator has been appointed, and they have six weeks to provide a timeline on what will happen next. So we won’t know anything more about the future of GoodBox until then.
We know that some of you have been hesitant to use your GoodBox devices, and concerned that funds raised will be at risk. We want to reassure you that there’s no need to worry. GoodBox are continuing to provide support. And the Administrator has told us again that client funds are held in a segregated account and safeguarded by Financial Conduct Authority (FCA) systems and procedures.
To back this up, some of our groups have recently used their devices and subsequently received the funds with no problems at all.
We’ll continue to monitor the situation, and will update you again as soon as anything else is known. In the meantime, it’s very important (as we mentioned before) that groups don’t look elsewhere for alternative devices, as any new supplier will need to be centrally checked for data and security compliance.