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Restarting face-to-face services

It was over a year ago when we had to suspend all face-to-face group activity. Since then, many of our groups have done a fantastic job of successfully moving their services online. Some services have, in fact, worked so well online that groups plan to continue running them this way long term. But we also know that some groups are looking forward to restarting services face to face, and restoring a bit of ‘normality’.

As we’ve said in our communications, we’re taking a staggered approach to restarting. We’ve now updated our risk-management systems and paperwork to allow this to happen in a COVID-safe way, in line with governmental guidance.

Click here to see our ‘roadmap’ of possible start dates for different types of service/activity.

All plans and dates are subject to change depending on governmental announcements and COVID restrictions.

NOTE: All the services/activities mentioned below must now take place in a managed venue, so that COVID safety is not the responsibility of our volunteers. Click here to see our definition of 'managed' vs 'unmanaged'.


Click here to see our answers to frequently asked questions about restarting face-to-face services.


From 19 April (26 April in Scotland):

One-to-one services (such as individual podiatry sessions, or financial advice from a CAB partner) delivered by a professional through an SLA have been able to restart.

Click here to find out what you need to do to restart a service like this.


From 17 May (24 May in Northern Ireland):

Services for more than one person (such as group exercise classes) delivered by a professional through an SLA will be able to restart - subject to the number restrictions in each nation.

Click here to find out what you need to do to restart a service like this.

Some group social activities and meetings will be able to restart - subject to the number restrictions in each nation.

Click here to find out what you need to do to restart a social activity or meeting.