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Teams who support you

Our staff teams are here to support you to be safe, effective and successful in your role. Find out who to contact about the matters that concern you as you volunteer with us.

See Group Handbook A2: Requirements, support, tools and resources

  1. Supporter Care Team
  2. Local staff support
  3. Governance
  4. Finance support
  5. Health, safety and wellbeing
  6. Representing us
  7. UK and national MS Society offices
  8. External contacts

Supporter Care Team

The Supporter Care Team is your point of contact for enquiries about most MS Society departments.

Supporter Care Team
Phone: 0300 500 8084
Email: supportercare@mssociety.org.uk

  1. Find out more about our Supporter Care Team

Local staff support

Click on the link, or ask the Supporter Care Team for individual staff contact details.

Local Networks Officers

Local Networks Officers (LNO) work with our Coordinating Teams to help extend our reach, increase understanding of MS locally, and offer quality services and activities for people affected by MS.

  1. Get contact details for your Local Networks Officer

Fundraising support

Area Fundraisers (AFs) and national Fundraising Managers work with our local groups and community volunteers to develop fundraising projects to increase our income. They focus on innovative activities and those that need specialised support.

  1. Get contact details for your Area Fundraiser or national Fundraising Manager

Regional/External Relations Officers

Regional/External Relations Officers (R/EROs) build relationships with decision makers and professionals to ensure effective treatment and care exists for people affected by MS. Contact your R/ERO to find out about any local issues they have identified.

  1. Get contact details for your Regional/External Relations Officer

Governance

Board of Trustees
Phone: 0300 500 8084
Email: governance@mssociety.org.uk

Data Governance Team
Tel: 0203 872 8735
Email: datagovernance@mssociety.org.uk

Volunteering Team
Tel: 0300 500 8084
Email: volunteering@mssociety.org.uk

Finance support

Our Finance Support Team is available to all group volunteers to answer questions about group finances.

Finance Support Team
Phone: 0208 438 0711
Email: financesupport@mssociety.org.uk

  1. Get contact details for other members of our Finance Team

Health, safety and wellbeing

Disclosure Team
Phone: 0203 828 6861
Email: disclosure@mssociety.org.uk

Facilities Team
Phone: 0300 500 8084
Email: fmsupportdesk@mssociety.org.uk

Grants Team
Phone: 0300 500 8084
Email: grants@mssociety.org.uk

Health and Safety Team
Phone: 0208 827 0324
Email: healthandsafety@mssociety.org.uk

MS Helpline
Freephone: 0808 800 8000
Email: helpline@mssociety.org.uk

Quality and Safeguarding Manager
Phone: 0208 438 0895
Email: quality@mssociety.org.uk

Safeguarding Responders Group
Phone: Via your national office
Email: safeguarding@mssociety.org.uk

Support and Wellbeing Team
Tel: 0300 500 8084
Email: supportwellbeing@mssociety.org.uk

Representing us

Brand Centre
Phone: 0300 500 8084
Email: brand@mssociety.org.uk

Campaigns Team
Phone: 0300 500 8084
Email: campaigns@mssociety.org.uk

Digital and Content Team
Phone: 0300 500 8084
Email: webteam@mssociety.org.uk

Press Office
Phone: 0300 500 8084
Email: pressoffice@mssociety.org.uk

Research Network
Phone: 0208 438 0844
Email: researchnetwork@mssociety.org.uk

Research Team
Phone: 020 8438 0822
Email: research@mssociety.org.uk

UK and national MS Society offices

MS National Centre
372 Edgware Road, London NW2 6ND
Phone: 020 8438 0700
Fax: 020 8438 0701
Email: supportercare@mssociety.org.uk

MS Society Scotland
Ratho Park, 88 Glasgow Road, Ratho Station, Newbridge, EH28 8PP
Phone: 0131 335 4050
Fax: 0131 335 4051
Email: enquiries@mssocietyscotland.org.uk

MS Society Cymru
Temple Court, Cathedral Road, Cardiff CF11 9HA
Phone: 029 20 786676
Fax: 029 20 786677
Email: mscymru@mssociety.org.uk

MS Society Northern Ireland
The Resource Centre
34 Annadale Avenue, Belfast, BT7 3JJ
Phone: 028 9080 2802
Fax: 028 9080 2803
Email: nireception@mssociety.org.uk

External contacts

Arthur J Gallagher Insurance
Temple Point, 7th Floor, 1 Temple Row, Birmingham, B2 5YB
Phone: 0121 200 4935
Email: Joyce_Beale@ajg.com

IT Lab (to report a lost or stolen mobile device with access to MS Society email only)
Phone: 0207 030 399

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