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Policies and documents

Our policies and documents are official papers that support the way we work, set out our legal identity and report on our achievements.

See Group Handbook A4: Our legal identity, policies and rules


Our policies are adopted by the Board of Trustees and form the basis of the systems and procedures we follow.

  1. Comments, compliments and complaints
  2. Conflicts of interest
  3. Data protection
  4. Dignity at work and when volunteering
  5. Disclosure (England and Wales)
  6. Disclosure (Northern Ireland)
  7. Disclosure (Scotland)
  8. Diversity
  9. Equal opportunities and inclusion
  10. Expenses
  11. Governance of MS Society volunteer-led groups
  12. Health and safety
  13. Lone working and volunteering
  14. Personal care
  15. Privacy
  16. Resolving volunteer issues
  17. Safeguarding adults (England and Wales)
  18. Safeguarding adults (Northern Ireland)
  19. Safeguarding adults (Scotland)
  20. Safeguarding children and young people (England, Northern Ireland and Wales)
  21. Safeguarding children and young people (Scotland)
  22. Volunteer involvement
  23. Whistleblowing
  24. Working with pharmaceutical and medical device industries

Key documents

You may be asked to provide these documents when applying for funding or working in partnership with other organisations.

  1. Together to beat MS: our strategy 2015 to 2019
  2. MS Society constitution
  3. Our impact - making a difference together
  4. MS Society annual report and accounts 2017

Need support?

Contact our Supporter Care Team to request printed copies of MS Society policies or documents.

  1. Get contact details for the Supporter Care Team

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