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Policies and documents

Our policies and documents are official papers that support the way we work, set out our legal identity and report on our achievements.

See Group Handbook A4: Our legal identity, policies and rules


Our policies are adopted by the Board of Trustees and form the basis of the systems and procedures we follow.

  1. Alcohol and drugs
  2. Code of Conduct
  3. Comments, compliments and complaints
  4. Conflicts of interest
  5. Data protection
  6. Dignity at work and when volunteering
  7. Disclosure (England and Wales)
  8. Disclosure (Northern Ireland)
  9. Disclosure (Scotland)
  10. Equality, Diversity and Inclusion (EDI)
  11. Expenses
  12. Governance of MS Society volunteer-led groups
  13. Health and safety
  14. Lone working and volunteering
  15. Personal care
  16. Privacy
  17. Resolving volunteer issues
  18. Safeguarding adults (England and Wales)
  19. Safeguarding adults (Northern Ireland)
  20. Safeguarding adults (Scotland)
  21. Safeguarding children and young people (England, Northern Ireland and Wales)
  22. Safeguarding children and young people (Scotland)
  23. Using social media
  24. Volunteer involvement
  25. Whistleblowing
  26. Working with pharmaceutical and medical device industries

Key documents

You may be asked to provide these documents when applying for funding or working in partnership with other organisations.

  1. Our strategy 2020 to 2024
  2. Our constitution, operating policies and annual reports
  3. Our impact - making a difference together

Need support?

Contact our Volunteer Support Team to request printed copies of MS Society policies or documents:

0300 500 8084 (option #3) or [email protected]

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