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Using MS Society email

Click here to log in to MS Society email

  1. What is MS Society email?
  2. Why use MS Society email?
  3. How does MS Society email work?
  4. Who can use MS Society email?
  5. Getting started
  6. Need support?

1. What is MS Society email?

MS Society email is your group’s official ‘@mssociety.org.uk’ email address. We want you to use MS Society email when you send, receive and store email communications on our behalf. If your group offers MS Support, you also have a separate ‘support@mssociety.org.uk’ email address we want you to use.

See Group Handbook A2: Requirements, support, tools and resources

2. Why use MS Society email?

Being easy to contact by email has become an important way to let people affected by MS know our community is here for them through the highs, lows and everything in between.

It enables people to use screen reader software to access information in a way that suits them. It lets people know they have a local group to turn to and makes it possible for us to keep in touch with people who aren’t able to attend our meetings or events.

  1. Learn about our Contact methods

Local identity

Your MS Society email address includes the name of your group (for example, ‘anytown@mssociety.org.uk’), letting people know that the MS Society has a local presence. Using MS Society email when you communicate with members and supporters is a great way to reinforce your place in the community.

Every MS Society email you send includes an auto-signature that includes your group name and contact details. And of course, it features our distinctive branding, reinforcing that we are all part of one MS Society with shared values and goals.

  1. Find out more about Raising awareness

Offering MS Support

If your group offers MS Support, using your support@mssociety.org.uk email address will let people know their enquiry will be dealt with by a volunteer with the skills and experience to help them.

  1. Read about Offering MS Support

Data protection

MS Society email is a secure system for receiving and storing people’s personal information that helps us to protect their rights under the General Data Protection Regulation (GDPR).

Under the GDPR, there are specific rules for dealing with emails. You must follow these rules whenever you send, receive and store email communications on our behalf.

  1. See our Email rules

3. How does MS Society email work?

Accessing MS Society email via Office 365

We use Office 365 to remotely link to the MS Society email system and send professional, branded communications.

  1. Read our guide to Accessing MS Society email via Office 365

Emailing members and supporters

Whenever you want to email members and supporters, you must download a list from the Portal and copy and paste it into the ‘bcc’ field (blind carbon copy).

  1. Find out more about using the Portal

4. Who can use MS Society email?

We want you to appoint a named volunteer responsible for monitoring your group’s MS Society email account. This could be an Administration Volunteer or Communications Volunteer. Other members of your Coordinating Team may also be given the password to access your MS Society email.

Either way, let the Supporter Care Team know so they can update our records.

When a volunteer leaves

As part of our exit process, you must update your password to ensure any volunteer who leaves us no longer has access to your MS Society email account.

  1. Learn what to do When a volunteer leaves

5. Getting started

Log in to your MS Society email account

Your MS Society email account has a shared password. Before your group uses MS Society email for the first time, contact the Supporter Care Team be sent your password.

IT requirements

To use MS Society email, you need the following:

  • A computer with internet access
  • Your MS Society email address and password

6. Need support?

Technical support

For support to use Office 365, see Getting started in Outlook Web App on the Microsoft Office website.

  1. See IT support for our directory of free IT course providers throughout the UK

Supporter Care Team

Our Supporter Care Team is your key contact for MS Society email; they can answer your queries, maintain your list of authorised users and help with data protection.

  1. Get contact details for the Supporter Care Team

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