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Using our Online Shop

Click here to log in to our Online Shop

  1. What is the Online Shop?
  2. Why use our Online Shop?
  3. Who can order from our Online Shop?
  4. How to set up your group account
  5. Placing an order
  6. Online Shop delivery times
  7. Need support?

What is the Online Shop?

Our Online Shop is your one-stop shop for everything MS Society – from our award winning information resources, to branded merchandise that creates a great impression when you’re fundraising, campaigning and raising awareness.

See Group Handbook A2: Requirements, support, tools and resources

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Why use our Online Shop?

Giving quality information

We want everyone affected by MS to have easy access to the latest evidence based information and specialist support.

You might just want to order for your own use, but you can also order resources to pass on to people affected by MS, and for all sorts of events. Information resources are free to order from our Online Shop, and there is no charge for postage.

Using our brand

When you use our branded materials, you help people build recognition of the MS Society brand. Whenever you represent us, we want you to use up to date branded materials to demonstrate that we are a forward thinking and professional organisation.

  1. Find out more about Using our brand
  2. Read our guidance on Representing the MS Society

Free fundraising merchandise

MS Society groups can order our branded MS Society fundraising materials from the Online Shop without cost. This includes merchandise such as t-shirts and pens, as well as those items that keep your fundraising legal, like collection tins and collector authorisation cards.

  1. Find out more about being an effective fundraiser

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Who can order from our Online Shop?

To order from our Online Shop you must have an account. To set up an account you need to be part of an MS Society group, a member of staff or a healthcare worker.

Only one account - with a shared log in and password - can be set up for your group. You must use your group’s shared MS Society email address and be a member of the Coordinating Team, otherwise your registration will be declined.

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How to set up your group account

We launched our new Online Shop on 21 January 2019. Even if you had an account before, you’ll need to set up a new Online Shop account for your group before you can place any orders.

Your group has one Online Shop account with a shared log in and password, so you only need to register once on behalf of your group.

  1. Click here and register for an account for your group, using your group’s MS Society email address – not a personal email address.

  2. We’ll email your group’s username and password within 2 working days.

  3. Your Online Shop account is now ready to use.

When a volunteer leaves

As part of our exit process, you must contact our Supporter Care Team to let us know when a volunteer leaves. You also need to update your Online Shop password to ensure any volunteer who leaves us no longer has access to your account.

  1. Learn what to do When a volunteer leaves

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Placing an order

  1. Online - Once you’ve set up your new group account, this is the most efficient and cost-effective way of ordering. Go direct to our Online Shop.

  2. Phone - You can also contact our Supporter Care Team on 0300 500 8084 and select option four to place your order by phone.

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Online Shop delivery times


You should receive your delivery between 3 to 5 working days after placing an order. If your order is less than 2kg, it will be sent by Royal Mail. If it is more than 2kg, we will send it by courier.

Third party deliveries

You can have any order delivered to a different address. You can also save the new address for future use.

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Need support?

  1. Email us at [email protected]
  2. Contact our Supporter Care Team on 0300 500 8084 from 9am – 5pm, Monday to Friday

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