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Resolving volunteer issues

Our volunteers play an incredible role supporting the MS community across the UK, and we want to ensure that volunteering is a positive experience for everyone.

There are rare times, however, where volunteers are unhappy with their experience, and where an issue about volunteering needs to be addressed.

Our Code of Conduct sets out what standards of behaviour we expect, and we would like all volunteers to be comfortable and confident to speak up and address behaviour or issues which they feel are unacceptable.

The Resolving Volunteering Issues Policy (RVI) provides a quick and fair process for addressing those challenges, and as much as possible, empowers individuals to take action and resolve issues for themselves.

Please see the link to the policy here

Please follow this link for the procedure (including flowcharts of the informal and formal process, templates for RVI letters, note taking and reporting template).